Interactive Voice Response

The interactive voice response is a new technology that is designed to allow a computer to interact with humans through the use of voice and DTMF tone input via keypad. The users are able to interact with a company's host system via a telephone keypad or by speech recognition. This new technology can be used to prompt callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from these menus. This system is one component of many other phone functions such as database access, automatic call distribution, voice message broadcasting and automatic dialing processes.

There are many providers in the market providing the interactive voice response technology for your business. This system contains a modern Windows PC with Dialogic computer telephony IVR components, with an ability to perform both inbound call distribution as well as outbound calling campaigns. The IVR solutions are as powerful, as flexible and as professional as you could possibly need. This system can allow you to automate some or all of your customer interactions.

What is more, the interactive voice response has been introduced into automobile systems for hands-free operation. It also can handle large call volumes. It can be helpful to reduce cost and improve the customer experience. You can use it to create virtually any phone application. The benefits of this system are that it can be easily ported to our IP telephony systems when your call volume requires a larger system. The calls can be answered by an electronic receptionist or an automatic attendant if you make use of this system. This new technology aims to cut down customer service costs by providing self service to customers and guiding them to the department, person or information that they need.