Top 3 Qualities That Make a Great Hospitality Manager230710

We’ve discussed in this blog what makes a great hospitality jobs in several articles in this blog at www.geckohospitality.com. There are tangible and intangible qualities that make a good manager. The tangible ones are easy to measure. But it is the intangible ones that will help you land a job in the hospitality industry. Some of the skills are easy to learn. Communication skills, and computer skills can be learned in an academic environment. A career or performance coach can help work on your motivation, attitude, and goals. Still learning and applying these skills only bring you half the way. There are three skills that can help win a job interview in almost any hospitality manager job interview. Great Hospitality Managers Foster true Enthusiasm Do you know what enthusiasm is? It is a symptom of a happy person. Great employees in the hospitality industry are enthusiastic about their job. They are happy and want other people to be happy. Happiness is not something that you feel, it is a state of mind. You are optimistic but realistic. You have stamina and can handle stress. A sense of humor is very helpful. Enthusiasm comes through in a job interview. You wear it, like a good suit. Job interviewers like to see enthusiasm. A person who is enthusiastic is a good people person, they get the job done, and they are less likely to become involved in gossip and activities that bring down the team spirit.

Great hospitality jobs Work on Their Interpersonal Skills Interpersonal skills are necessary for success in our life, but most people cannot list their interpersonal skills: • Verbal Communication • Non Verbal Communication • Listening Skills • Negotiation Skills • Problem Solving • Decision Making • Assertiveness Everyone has interpersonal skills. They will help you do well in a job interview, or sabotage your chances. The good news is – they are all learned behaviors. You can develop the skills you are weak in. The most important piece of advice – Think before you Speak. Take the time to relax and think. It will help you avoid making mistakes caused by presumptions and misunderstandings. A few seconds pause can be your best friend. When communicating always follow the same pattern: relax, listen, clarify, be positive, empathize, reflect and improve. If there is a secret to being a great manager than this is it. Practice using this pattern in everything you do. Learn to use it as a tool. Great Mangers are Assertive Great managers are neither passive or aggressive, complacent or arrogant. It isn’t about your beliefs, or an emotional reaction. Assertive people act in situations – they do not react to emotional stimuli. It is the foundation of negotiation, executing plans, and working in groups. An assertive manager can deal with a disgruntled employee and at the end of the encounter have everyone feeling the outcome is satisfactory. Job interviewers need to see assertiveness in the job interview. A hospitality manager cannot lead a team without being able to build a strong rapport with their team.

An assertive manager who is enthusiastic and has good interpersonal skills is a valuable asset in any restaurant.